Create an account
Open the user dashboard below and enter a username and password as prompted. VPNEG requires no email address; you can create an account with just a username and password. Choose a username that’s easy to recognize but doesn’t reveal sensitive personal information. Use a unique password and save it in a trusted password manager. Submit the form, then continue once you see your account overview in the dashboard.
If you already have an account, use the dashboard’s sign-in option instead of creating another one. Keep your plan, orders, and client subscription under the same account so it’s easier to check your status later. Creating an account and activating a paid plan are separate steps. Access to the dashboard does not mean your subscription is active, and button labels are not a reliable indication of trial data or duration. Check the dashboard for the features currently available to you.
Once you’ve completed this step, make sure you can open your account overview, then go to the Plans section. There’s no need to install the client yet or look for configuration files on other websites. Keeping your account and subscription in the VPNEG user dashboard helps prevent copy errors and confusion about the source.
Choose a plan and pay
In the Plans section of the user dashboard, check the billing method first, then the data allowance. Monthly subscriptions suit regular use: ¥9.9/month includes 60GB, ¥18/month includes 250GB, and ¥28/month includes 500GB. Data resets monthly on the day you activate the plan, not necessarily on the first of the month. Consider how you use the service—browsing, video, and file transfers, for example—rather than choosing by price alone.
If your usage varies, consider a data package: ¥158/300GB, ¥358/1000GB, or ¥658/3000GB. Data lasts until used and never expires. Data packages and monthly subscriptions use different consumption and reset rules, so check the plan name and billing method again when confirming your order. If you upgrade to a monthly subscription partway through a plan, the price difference is converted into remaining days. Check the upgrade details shown in the dashboard rather than estimating the difference as a full month.
After choosing a plan, create an order as prompted in the dashboard and confirm the amount before paying with Alipay, WeChat Pay, or USDT. After payment, check the order or account overview for the status; don’t assume activation succeeded just because the payment page closed. If the dashboard still shows pending, check the original order and payment status before trying again. If the statuses don’t match, contact support through the dashboard’s ticket system and provide your order details. Never share your password or full subscription URL.
VPNEG supports unlimited simultaneous devices and offers a 14-day money-back guarantee. See the Terms of Service for refund terms. Before continuing, confirm that your account overview shows an active subscription and the correct data allowance. Installing a client without an active subscription won’t let you import routes.
Get your subscription link
Return to your account overview and find the subscription section. Check whether it offers one-click import, copy subscription, or another compatible option. A subscription link isn’t a regular website address; it lets the client retrieve route configuration. If the dashboard offers one-click import for your client, use that first. Your system may ask whether to open an app—check that it’s the client you intend to use before continuing.
If one-click import doesn’t open the client, copy the subscription link instead. Open Subscription Management in the client, then paste the link into the URL field—not the route name, notes, or search box. Copy the entire link: extra spaces, missing query parameters, or text cut off at a line break can prevent updates. If you import it manually, you can name the entry VPNEG to make it easier to identify later.
Your subscription link contains account-specific access credentials, so treat it like your login details. Don’t post it in public forums or paste it into unfamiliar online conversion tools. When reporting a problem, describe the error message and hide the subscription URL in any screenshots. If you think the link has been exposed, check the dashboard for a reset option or contact support through a ticket. After a reset, you’ll usually need to update your clients with the new link.
Keep the dashboard open for now. Next, install the client for your device and import the subscription. If the dashboard offers subscription links in different formats, don’t switch between them at random; choose the option explicitly marked for your client. Protocol and configuration format differences don’t change the first-time setup steps. For more background, see Routes and Protocols Reference.
Import the client on each platform
In the user dashboard’s download section, choose the client for your device. Clients for Windows, macOS, Android, and Linux are available after you sign in, without purchasing a plan. Getting the client and accessing usable routes are separate steps; importing routes still requires an active subscription. The iOS download option requires a purchased, unexpired plan. If you don’t meet that requirement, the dashboard will explain what to do.
This guide focuses on the VPNEG client available in the dashboard. If the download section lists compatible import options, use a subscription-based client supported by the dashboard. Don’t enter a subscription URL into an operating system VPN setup page that asks you to manually provide a server, account, or other details. After installation, open the app first, then trigger one-click import from the dashboard. This usually makes it easier to confirm the result than clicking import before the app is installed.
Windows: Manage desktop subscriptions
Get the Windows client from the dashboard, install it as instructed, then launch it. If Windows displays a permissions prompt, check the program’s source and publisher information before deciding whether to allow it. In the client, open Subscription Management, Configuration, or a similar section and use the add subscription option to paste the link you copied. If the dashboard offers one-click import, you can also trigger it in your browser and allow Windows to open the client when prompted.
When the import finishes, update the subscription and check that selectable locations or routes appear. Then select the imported configuration. Seeing a “VPNEG” label alone doesn’t mean the route details have downloaded. Leave the app running for now; in the next step, enable the system proxy or connection mode provided by the client. If another proxy app is running, close it first to prevent both apps from repeatedly changing the same system settings.
macOS: Check the imported configuration
Choose the macOS client in the dashboard, install it as instructed, then open the app and find its configuration or subscription section. With one-click import, your browser may ask for permission to open an external app. To import manually, choose the option to import from a link in the client, enter the subscription URL, and save it. If macOS asks you to authorize a network component, confirm that the request comes from the client you’re using, then follow the system instructions.
After updating the subscription, check that the route list appears in the menu bar app or main window, and that the imported configuration is selected. Closing the main window isn’t always the same as quitting the app; some desktop clients keep running in the menu bar. When you’re ready to connect, enable the proxy from the app and check that no other software is changing your network settings.
Android: Subscription and VPN permission
Sign in to the dashboard to get the Android client, then follow your device’s installation prompts. Open the app, go to Configuration or Subscription Management, choose Import from URL, paste the subscription link, and update. You can also use the dashboard’s one-click import option. If Android lists multiple apps to open the link, choose the client you intend to use so the configuration doesn’t go to an app you no longer use.
Once the route list appears, choose an exit and connect. Android may ask you to approve a system VPN connection request. Confirm the app and allow it, then check the connection status in the client. If the connection drops when the app is in the background, review the system’s background activity and battery settings for that app; you don’t need to change every permission during initial setup. Use one client as your main connection app to avoid another VPN app replacing the connection.
iOS: Dashboard access and system configuration
Choose the iOS client option in the dashboard. If you have an active plan, follow the dashboard instructions to get the compatible subscription-based client from the App Store. If the dashboard says you need to activate a plan first, resolve your subscription status before returning to the download section. Don’t install configuration profiles from unfamiliar sources. Once the app is installed, open it and return to the dashboard to choose an import method.
To import manually, go to the client’s Configuration, Subscription, or Add Configuration section and choose the option to add from a link. Paste the URL and update. The first time you connect, iOS may ask you to allow a VPN configuration and confirm using the system prompt. Once authorized, return to the app, choose a route, and check that the configuration is enabled. Seeing a VPN entry in system settings only means the configuration was added; follow the next step to verify the connection.
Linux users can also get the appropriate client from the dashboard and follow that client’s instructions for importing a subscription. If a platform update moves or removes the option you need, check the current dashboard instructions and Frequently Asked Questions first. Don’t assume the location shown in an older screenshot is still correct.
Connect and verify your exit
Once you’ve confirmed that the subscription is up to date, choose an exit route for your destination. Use an international route for international services, or a route to mainland China when you need access there. Don’t choose a route just because its location name looks similar. For your first connection, pick an exit that suits your needs, connect in the client, and clear any system permission prompts before testing in a browser.
First check that the client shows a connected status, then open the Network Check page to see your current exit details. If the check fails, note the error; a blank result doesn’t necessarily mean the connection is down. With split tunneling, different destinations may use different routes, so the exit shown on the test page may not match every app. Also open the service you plan to use and confirm that the page loads or the sign-in process works.
If the client shows connected but you still can’t reach a page, first check that the right configuration is selected, your subscription is active, and your browser or app is using the proxy mode supported by the client. Then try another exit suited to your needs in the same client and revisit the page. Change one setting at a time and note the results before and after; it’s easier to identify the cause than when you change the configuration, protocol, and app all at once.
If a website still reports a region or account issue, repeatedly switching routes may not solve it. The service may also make decisions based on your account region, payment details, or its own usage rules. A client connection doesn’t guarantee eligibility to use a particular service. For more on protocol choices and the differences between direct and relayed routes, read Routes and Protocols. See Frequently Asked Questions for specific errors and recovery steps.
After verification, keep using the configuration that works for you. If the dashboard updates its routes later, use the client’s subscription update feature to get the changes; you don’t need to create another account or place a new order. If you contact support, include your device platform, the error text shown in the client, the exit route you used, and the steps you’ve already tried. This makes it easier to understand the issue. Continue to hide your password and subscription link.